Terms:
Our terms are 1% 10, net 30 from the date of our invoice for all credit-approved customers. Any accounts placed for collection will be responsible for all collection costs, legal costs and court costs that are incurred by Safetec.
Returns:
Should an error occur due to Safetec's misinterpretation or shipping of a customer order, the merchandise is returnable for full replacement providing the error is reported promptly. All merchandise must be sent with a return authorization number given by Safetec's Customer Service Department. If the return is not due to an error made by Safetec, the merchandise will be accepted for return with a 15% restocking charge, providing the merchandise is returned within 90 days of shipment. Merchandise that has been in the customer's possession for over 90 days is not acceptable for return but our sales organization may offer services to assist the customers in locating an outlet for the merchandise. All returned merchandise must be in Safetec standard packaging and in saleable condition. Custom imprinted products are non-returnable except for defective quality or workmanship.
Minimum Orders:
There is a minimum order requirement of $150.00. All orders under this amount are subject to a $15.00 minimum order charge. A broken case fee will be added to the order when a case is not desired for all items normally sold in case quantities. A small handling charge is also added to each order unless the customer requests the order be shipped collect via a carrier of their choice.
Delivery Time:
We ship over 90% of our customers' orders within 24 hours.
Shipping and Tracing Orders:
We ship F.O.B. origin via UPS or RPS unless you request otherwise. Oversized heavy items are shipped via truck with freight charges added to your invoice. Items temporarily back-ordered are shipped immediately upon arrival. We make every effort to properly package all order. The carrier is responsible for goods damaged or lost in transit. Per ICC regulations, it is the responsibility of the consignee to file a damage claim with the carrier promptly after inspection. Claims must be filed within 15 days of receipt of shipment. For assistance, contact our Customer Service Department.
Shipment Policy (Outbound Freight):
1. For all collect shipments any damage or loss shall be the responsibility of the receiver. Please report the damage or loss to your carrier.
2. For all collect shipments customer must supply a valid shipping account number. If the account number is invalid or suspended the customer will be billed for all shipping penalties. Safetec will invoice the customer and the invoice will be due in Per Normal Terms.
3. For all prepaid shipments report any damage or shortages to our customer service representatives. Your receiver must note damage or shortages upon receipt of the products.
4. Concealed damage claims on prepaid shipment must be reported to our customer service representatives within 2 business days. Receiver must hold on to damaged product for 10 business days in view of carrier inspection or pick up.
|
